Request for information

• How will I be contacted?

  All customers will receive a communication by email, SMS or letter with a request to complete a customer information request form. If we do not hear from you, we will send follow-up communications to ensure that you have the opportunity to respond timely and provide the requested information.

• What do you want to ask me?

  We will ask you to fill in some personal information, as well as product-related details. Some of the things you can expect are questions about:

  1. Name, address and citizenship
  2. Working conditions
  3. PEP (Politically Exposed Person) declaration
  4. Information about what funds you use to deposit or repay loans
• How to update via online banking
  1. Log in to your online bank with BankID
  2. Access the customer information form from the online bank
  3. Some questions will be prefilled based on information we already have about you. Please review whether these are correct.
  4. Fill in requested information.
  5. When you have finished answering the questions, please sign with your BankID and press "submit".
• Update your information form this page
  1. Press the button below to access the customer information request form where you can enter your information. Remember to have your BankID ready!
  2. Some questions will be prefilled based on information we already have about you. Please review whether these are correct.
  3. If you need to update any existing details, tap "change" next to the question in question and fill in the correct information.
  4. Fill in missing information in the empty boxes.
  5. When you have finished answering the questions, you can "submit" the form to us.

  Enter my information

Frequently asked questions

• What is money laundering?
  • Any transaction that helps conceal the source of money originating from a criminal act is considered money laundering. Money laundering occurs when proceeds from criminal acts, for example, tax evasion, drug crime, fraud and other financial crimes, are transferred from one person or entity to another with a seemingly good explanation. To the outside world, it seems that the money has been acquired in an honest way.
  • Money laundering can be carried out by placing proceeds in legal goods and services. When the item is later used or sold, the money appears to be legal – or "white".
  • The Norwegian Money Laundering Act (Hvitvaskingsloven) implements international obligations Norway are bound by.

  Source: Finans Norge 

• What does AML mean?

  AML stands for Anti Money Laundering

• Why the new disclosure requirement now?

  In an increasingly digitized world and in a world where criminals are constantly finding new methods of committing crime, we need stricter regulations to prevent them from succeeding in their operations.

  The new act, and the new requirements for control, which have now come to Norway are based on an order from the EU and international recommendations from among others, FATF (The International Financial Action Task Force).

• Why should a bank have my information?

  A bank is required to prevent money laundering as well as terrorist financing. By having a good understanding of you as a customer and your use of our financial services, we can work towards this not happening.

  This is a job we as a bank and you as a customer do together. Unfortunately, this may mean that you as a customer may be asked questions that may be perceived as unusual.